Technical Support Co-ordinator – Theo James Recruitment

Technical Support Co-ordinator

Technical Support Coordinator, Twickenham – £23,000 to £25,000 plus benefits

Excellent opportunity to join an established, market leading niche manufacturing company who have a requirement to appoint a Technical Support Technician who will be required to provide technical support to clients via telephone and or Email.

The Company: 

Our client is an established leading manufacturer of turnkey solutions and since there inception in 2002 have grown and developed a global presence, as a result they have positioned themselves as the leading provider in their area of specialism.

The Position:

Product Technician who will be responsible for diagnosing any hardware or software faults and solve the issues primarily over the telephone and or email, but may need to provide on site support when the Product Technician is unavailable


  • Knowledge and experience of “Access Control Systems” would be an advantage but is NOT a requirement, but a technical  / general engineering knowledge in a customer service environment is required
  • Highly organised with time management skills and strong interpersonal skills with the ability to communicate with customers, installers and internal colleagues
  • Excellent written and oral communication skills. Proven ability to effectively communicate with all levels of management


  • Responding to queries via email, or phone.
  • Providing technical assistance for questions and problems.
  • Diagnosing system errors and other issues.
  • Prioritise and manage several open issues at one time
  • Following up with customers to ensure full resolution of issues

Why Should You Apply?

  • Outstanding opportunity to join a very secure and progressive market leading company
  • Competitive salary with opportunities for progression in a company that is expanding rapidly

Theo James Recruitment specialise in Manufacturing & Engineering recruitment across the following disciplines. 

  • Supply Chain/Logistics
  • Quality – Engineering , Management
  • Design – Engineer, Management
  • Maintenance – Technician, Engineer, Management
  • Production / Process Engineering
  • Health, Safety & Environmental
  • Project Engineering, Management
  • Leadership and Management
  • HR & Finance 

Job Reference: 5341

Salary: £23k - 25k per year + Benefits

Salary per: Annum

Job Duration: Permanent

Job Start Date:

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